Terms and conditions
These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Flower Market ("Private businessman Dolinskiy") make this website (the "en.flower-market.dp.ua") available to you.
These Terms and Conditions govern your use of the Flower Market Site.
1. Products
1.1 All products as depicted on this website (as may be varied from time to time) are available for local delivery only.
1.2 Certain flower and plant products may be delivered in bud to ensure longer life.
1.3 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
1.4 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date.
1.5 Products on the Flower Market florist website are not always available for same day delivery. Please contact us on +38 067 344 33 43 for this service.
2. Prices
2.1 Prices listed within the Flower Market website are valid for a maximum of 14 days from the day or ordering, but are subject to change during peak periods and to accommodate the seasonal availability of some flowers.
2.2 Prices include VAT at the prevailing rate set by customs and excise.
2.3 Product prices include the local delivery charge (during 9:30 am -8:00 pm). The charge for your selected delivery area (outside city center) can be viewed in the delivery info section of the site.
2.4 We reserve the right to change without notice, the price, or prices of any, or all products listed on the Flower Market website.
3. Orders / Payment
3.1 During the order process, you will be required to provide us with your complete personal details, including accurate cell phone number, together with those of the intended recipient and all necessary payment details.
3.2 We accept payment by all major credit and/or debit cards other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time.
3.3 By clicking on the 'check out' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Flower Market site.
3.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation. You can receive an confirmation by phone +38 056 716 74 07 or +38 096 677 22 86
3.5 We cannot accept orders from customers under the age of eighteen
(18) years.
4. Delivery
4.1 Except where stated, Standard Delivery is next day, and a standard delivery charge of 0.00$ in Dnepropetrovsk main area will be applicable, certain locations will be charged at a higher or lower amount than the standard delivery charge. This information placed at Delivery page.
4.2 Selected products are not available for delivery to certain areas - where possible we will advise you of these restrictions before you place your order.
4.3 Delivery Services - Should you require your delivery to be made same day or within a specific time period please call +38 056 716 74 07 or +38 096 677 22 86 to place your order.
4.4 We may process orders received on Sundays or Public Holidays.
Delivery is available on Sundays or public holidays, orders will be delivered after payment and confirmation by phone +38 056 716 74 07 or +38 096 677 22 86 .
Orders with delivery date at Public Holidays, Sundays processing during the day, we can't quarantee specific time period at this days.
4.5 All orders will be delivered only after clear payment and your payment confirmation by phone +38 056 716 74 07 or +38 096 677 22 86 , or email m.dolinskiy@gmail.com.
4.6 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.7 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
4.8 Please note that the Flower Market is only responsible for delivering to the address you quote, we regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return item(s).
4.9 Where the delivery driver is unable to find someone to accept delivery they will deliver to a neighbour, leave in a secure location or leave a card at the address for the recipient to make contact.
4.10 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide at the time of placing your order.
4.11 Before placing your order, please review delivery information & prices.
5. Cancellation
5.1 Orders may be amended or cancelled up to 3 working days before the intended delivery date.
5.2 To amend or cancel your order, please contact Flower Market from 8am until 5pm Monday to Friday and 8:30am until 5pm on Saturday using the contact details set out in Section 6 below.
5.3 Orders may not canceled on or after the requested order delivery date.
6. Flower Market Florist Contact details
6.1 In the event that you are not satisfied with your order, any complaints should be addressed in the first instance to:
By email: ivasjenko@gmail.com
By telephone: +38 096 677 22 86
By post: Flower Market,
Customer Care
49005
Poligonna 18B flat 66
Ukraine, Dnepropetrovsk.
Dolinskaya Lydmila
6.2 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
7. Disclaimer
Whilst we agree to use all reasonable endeavours to ensure that the Flower Market site is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Flower Market Site and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Flower Market Site impossible or impractical.
8. General
8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Flower Market Site and/or the Flower Market delivery service from time to time. We will post any changes on the Flower Market Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Flower Market Site. Changes will be effective immediately after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Flower Market Site at any time.
8.3 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection. We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
8.4 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
8.5 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
8.6 Your purchase will be deemed to have occurred in the Ukraine. These Terms and Conditions shall be governed by and construed in accordance with Ukrainian Law and the parties agree to submit to the exclusive jurisdiction of the Ukrainian courts.